Frequently Asked Questions

WHAT MATERIALS CAN BE SHREDDED USING YOUR ON-SITE DOCUMENT SHREDDING SERVICE?
We shred confidential documents including window envelopes, invoices, receipts, manila folders, staples, paper clips, and binder clips. All shredded materials get recycled. Please call our office with any questions.

WHAT MATERIALS CANNOT BE SHREDDED?
We cannot shred hanging folders, plastic (page protectors, credit cards etc.), glossy paper/brochures, cardboard, dark brown colored folders, colored accordion folders/ Redwelds ®, pressboard folders, rubber bands, 3-ring binders, photographs, slides, newspapers, magazines, trash, and recyclables. These items need to be sorted out and removed prior to our arrival. Please call our office with any questions.

WHAT CAN BE SHREDDED WITH YOUR HARD DRIVE SHREDDING SERVICE?
We can shred hard drives, thumb drives and more. Please call our office with any questions.

WHAT IF I HAVE X-RAYS?
Please remove x-rays from the files into a separate box. We can take x-rays away to be incinerated. Please call our office to discuss this service.

DO MY DOCUMENTS NEED TO BE IN BOXES OR YOUR BINS?
We do not require your documents to be in a specific container. We can shred your documents from bags, boxes, totes, piles, file cabinets etc.

IS THERE AN EXTRA CHARGE FOR FUEL OR MILEAGE?
Our quoted price is all inclusive; there are no added fees.

WHERE SHOULD I PUT MY BOXES/CONTAINERS OF MATERIAL TO BE SHREDDED?
Ideally, they should be at ground level with easy access. Residential job documents should be in a garage, porch, shed etc.

I’M A REGULARLY SCHEDULED CUSTOMER, BUT MY CONTAINER IS FULL EARLY. WHAT SHOULD I DO?
Please call our office at 883-4700 or email us at info@withoutatrace.biz and we will add you into the schedule. Your scheduled service will be reset from the new date.

I HAVE YOUR EQUIPMENT. HOW DO THE COMBINATION LOCKS WORK?
All of our locks have 3-number combinations…

  • turn right to the 1st number
  • turn left to the 2nd number (being sure to pass by the 1st number once)
  • turn right and immediately stop at the 3rd number (do not pass 2nd number)
  • if you have a console, arriving at the 3rd number is similar to a key going in: continue to turn the knob a bit more to the right and pull to open

HOW DOES BILLING WORK?
For our one time shred and residential customers, payment is requested at the time of service via check or credit card. For our regularly scheduled customers, we will invoice you once your scheduled service has been processed. These invoices are due upon receipt.